Telemarketing Disclosure

This Telemarketing Disclosure explains how MTS Global (“we,” “our,” or “us”) conducts telemarketing, outbound calling, and customer communication activities as part of our services.

1. Nature of Telemarketing Activities

MTS Global provides professional call center services that may include:

  • Inbound call handling

  • Outbound calling

  • Lead follow-ups

  • Customer support communications

  • Sales and appointment-related calls

Calls may be conducted by our internal team or authorized partners acting on our behalf.

2. Consent to Contact

By submitting your contact details through our website, lead forms, advertisements, or other communication channels, you acknowledge and consent to be contacted by us via:

  • Phone calls

  • Email

  • SMS or other communication methods (where applicable)

Contact may relate to service enquiries, follow-ups, lead qualification, or customer engagement.

3. Call Recording & Monitoring

Calls may be recorded or monitored for:

  • Quality assurance

  • Training purposes

  • Compliance and dispute resolution

Call recording is conducted in accordance with applicable laws and regulations. Where required, consent is obtained prior to recording.

4. Third-Party & Partner Communications

In some cases:

  • Leads or enquiries may be shared with authorized partners

  • Partners may contact you to fulfill service requests or campaign objectives

We do not sell personal information to unauthorized third parties.

5. Compliance with Telemarketing Laws

We aim to conduct all telemarketing activities in accordance with applicable laws and industry regulations, including:

  • Do-Not-Call (DNC) requirements where applicable

  • Consent-based contact practices

  • Respect for opt-out or unsubscribe requests

6. Opt-Out & Communication Preferences

You may request to:

  • Stop receiving telemarketing calls

  • Update communication preferences

Opt-out requests are honored within a reasonable timeframe.

7. No Guarantee of Outcomes

Telemarketing activities are conducted to support service delivery and customer engagement. We do not guarantee:

  • Sales results

  • Conversions

  • Business outcomes

Results may vary based on industry, campaign scope, and external factors.

8. Use of Information

Information collected through telemarketing interactions is used solely for:

  • Service delivery

  • Quality improvement

  • Compliance purposes

Data handling is governed by our Privacy Policy.

9. Changes to This Disclosure

We may update this Telemarketing Disclosure periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Information

For questions regarding this Telemarketing Disclosure or telemarketing practices, please contact:

Email: info@themtsglobal.com