Terms & Conditions

Terms & Conditions

Welcome to MTS GLOBAL. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions govern your use of the website www.themtsglobal.com and all services offered by MTS GLOBAL, including but not limited to inbound and outbound call handling, lead generation, customer support, and technical assistance.

If you do not agree with these terms, please do not use our website or services.

2. Use of Services

By using our services, you agree to:

  • Provide accurate, current, and complete information when requested

  • Use the services for lawful purposes only

  • Not misuse or interfere with the functionality of our systems, servers, or networks

  • Comply with all applicable laws, regulations, and telecommunication compliance requirements (e.g., TCPA, GDPR, DNC)

We reserve the right to suspend or terminate access to our services for users who violate these terms.

3. Service Scope

MTS GLOBAL provides the following services, customized to meet your business needs:

  • Inbound Call Handling

  • Outbound Call Campaigns

  • Lead Generation and Qualification

  • Omni-Channel Customer Support

  • Sales and Technical Support

  • Chat & Email Support Solutions

All services are subject to individual contracts or service-level agreements (SLAs), which may define further obligations, performance metrics, and payment terms.

4. Client Responsibilities

Clients using our services are responsible for:

  • Providing accurate campaign details, target lists, and access to necessary tools (e.g., CRMs)

  • Ensuring compliance with any regional data protection and telemarketing laws

  • Notifying us in a timely manner of any concerns or issues that may affect service delivery

Failure to meet these responsibilities may affect service performance and contract validity.

5. Payment Terms

All fees are agreed upon in advance and invoiced according to the terms outlined in the client agreement. Late payments may result in service suspension and applicable late fees.

MTS GLOBAL reserves the right to revise pricing based on scope changes, regulatory updates, or extended service features.

6. Intellectual Property

All content, materials, and proprietary tools used or developed by MTS GLOBAL remain the sole property of the company unless explicitly transferred in writing. This includes:

  • Scripts, training materials, and documentation

  • Software integrations and custom configurations

  • Reports, analytics dashboards, and call recordings

Clients may use deliverables solely for their internal business purposes and may not resell, copy, or redistribute them without written permission.

7. Confidentiality

Both parties agree to keep all confidential and proprietary information private and not disclose it to any third party without written consent. This includes:

  • Client data, leads, and customer lists

  • Business strategies, processes, and technical specifications

MTS GLOBAL adheres to strict internal policies and secure systems to protect your sensitive information.

8. Limitation of Liability

MTS GLOBAL will make every reasonable effort to provide services in a professional and effective manner. However, we do not guarantee:

  • Specific business outcomes or ROI

  • Third-party platform uptime or performance

  • That all communications will lead to sales or customer retention

In no event shall MTS GLOBAL be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

9. Termination of Services

Either party may terminate service by providing written notice in accordance with the terms of the service agreement. Upon termination:

  • All unpaid dues become immediately payable

  • Access to tools, data, or platforms provided by MTS GLOBAL will be revoked

  • Any remaining deliverables will be transferred according to contract terms

10. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Continued use of our website or services after such updates constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the jurisdiction in which MTS GLOBAL operates, without regard to conflict of law principles.

12. Contact Information

For any questions about these Terms or to report any issues, please contact us:

Email: info@themtsglobal.com
Phone: (833) 387-1847