~Our Comprehensive Services
Delivering End-to-End Solutions Tailored to Your Business Needs
MTS GLOBAL offers a wide spectrum of telemarketing and customer support solutions, meticulously designed to propel your business forward. Discover how our expertise can be tailored to your unique operational needs and growth ambitions.
Inbound Call Handling
Expertly manage all incoming customer communications. We ensure every call enhances your brand reputation and customer satisfaction, turning inquiries into opportunities.
Key Features:
- 24/7/365 Availability Options for Uninterrupted Service
- Customized Interactive Voice Response (IVR) Systems
- Multi-language Support by Native-Speaking Agents
- Detailed Call Logging, Reporting, and Analytics
Core Benefits:
- Improved Customer Satisfaction Scores (CSAT)
- Reduced Call Abandonment Rates
- Increased First Call Resolution (FCR)
Outbound Call Campaigns
Drive growth with strategic outbound campaigns. From telemarketing to appointment setting, we connect you with your target audience effectively and professionally.
Key Features:
- Targeted List Acquisition and Management
- TCPA, DNC, and GDPR Compliance Assurance
- Advanced Predictive & Power Dialing Technology
- Comprehensive Performance Analytics & A/B Testing
Core Benefits:
- Increased Sales Conversion Rates
- Expanded Market Reach
- Qualified Lead Pipeline Growth
Lead Generation & Qualification
Fuel your sales funnel with a consistent flow of high-quality, pre-qualified leads. We employ multi-channel strategies to find prospects ready to engage.
Key Features:
- B2B and B2C Lead Generation Strategies
- Multi-channel Prospecting (Cold Calling, Email, Social)
- Lead Scoring and Prioritization Models
- Seamless CRM Integration and Data Synchronization
Core Benefits:
- Higher Quality Sales-Ready Leads
- Reduced Cost Per Acquisition (CPA)
- Improved Sales Team Efficiency
Omni-Channel Customer Support
Deliver exceptional customer experiences across all touchpoints. Our integrated support solutions build loyalty and resolve issues promptly.
Key Features:
- Unified Support via Phone, Email, Chat, Social Media
- Help Desk and Ticketing System Management
- Proactive Customer Engagement and Outreach
- Customer Feedback Collection and Sentiment Analysis
Core Benefits:
- Enhanced Customer Loyalty and Retention
- Improved Net Promoter Score (NPS)
- Faster Issue Resolution Times
Sales & Technical Support
Empower your customers and sales team with expert product knowledge and technical assistance, driving sales and ensuring product satisfaction.
Key Features:
- Inside Sales and Virtual Sales Teams
- Product Demonstrations and Information Support
- Tiered Technical Support (L1, L2, L3)
- Remote Troubleshooting and Diagnostics
Core Benefits:
- Increased Sales Revenue
- Improved Product Adoption Rates
- Reduced Technical Escalations
Chat & Email Support Solutions
Engage customers effectively through digital channels. We provide responsive, personalized chat and email support to meet modern customer expectations.
Key Features:
- Real-time Live Chat Support with Proactive Engagement
- AI-Powered Chatbots for 24/7 Assistance
- Email Ticket Management with SLA Adherence
- Canned Responses and Template Management for Efficiency
Core Benefits:
- Increased Website Conversion Rates
- Improved Agent Productivity
- Reduced Support Costs
~Features
Our Core Services & Features
At MTS Global, we offer tailored inbound, outbound, and omni-channel support solutions designed to boost engagement, drive conversions, and build lasting customer relationships
- Transparent Reporting & Analytics
- Dedicated Account Managers
- Quick Service Onboarding
- Real-Time Data Access & Insights
- Cost-Effective Outsourcing Models
- Compliance-Driven Processes
Get Excited to move
The process is easy!
1
Global Reach, Local Expertise
Leverage our global infrastructure with localized strategies for maximum impact in your target markets.
2
Cutting-Edge Technology
We utilize the latest AI, CRM, and telephony tech to optimize campaigns and enhance efficiency.
3
Dedicated Account Management
Receive personalized attention from a dedicated account manager committed to your success.
4
Scalable Solutions
Our services scale with your business, ensuring we can support your growth at every stage.
Our happy customers
We’ve helped thousands of people move
John Doe
Tech Solutions Inc.
“MTS GLOBAL increased our leads by 40% in just three months! Their team is professional, dedicated, and truly understands our market. Highly recommended!”
Jane Smith
Retail Goods Co.
“The customer support services from MTS GLOBAL have been a game-changer for us. Our customer satisfaction rates are at an all-time high. Thank you!”
Robert Brown
Innovatech Ltd.
“We outsourced our outbound sales calls to MTS GLOBAL, and the results exceeded our expectations. Their strategic approach and skilled agents delivered impressive ROI.”
Emily White
E-Commerce Hub
“The chat support team is incredibly responsive and helpful. MTS GLOBAL has significantly improved our online customer engagement.”
Get the Answers You Need to Make Informed Decisions
Explore common questions about our services, processes, and support. We’re here to provide clarity and help you move forward with confidence.
MTS Global provides a full suite of customer support solutions, including inbound call handling, outbound call campaigns, lead generation, technical support, and omnichannel communication via phone, email, and chat.
We combine trained agents, industry best practices, real-time analytics, and CRM integrations to deliver consistent, personalized, and effective customer engagement.
Absolutely. Our solutions are fully scalable and tailored to your goals, whether you’re a startup looking for lead generation or an enterprise requiring 24/7 multilingual support.
With proven experience, dedicated teams, advanced tools, and a results-driven approach, we’re more than a service provider—we’re your strategic partner in business growth.
Join Our Growing List of Satisfied Clients
Partner with MTS GLOBAL and experience the difference our expert telemarketing solutions can make for your business.