Privacy Policy

At MTS GLOBAL, your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you interact with our website, services, or contact our team. By using our site or services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information from users and clients:

Personal Information

Name, phone number, and email address (e.g., info@themtsglobal.com)
Company name and job title
Billing and payment information (where applicable)

Technical Information

IP address
Browser type and device information
Pages visited and time spent on the website

Communication Information

Call recordings and transcripts for inbound/outbound services
Chat and email conversation data
Feedback or queries submitted through forms or other communication channels

2. How We Use Your Information

We use the collected information for the following purposes:

To deliver and manage our telemarketing, customer support, and lead generation services
To improve our website, customer experience, and service performance
To respond to inquiries and provide requested information or support
To send relevant service updates, promotions, or newsletters (with opt-out options)
For internal analytics, reporting, and quality assurance

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share data only under the following conditions:

With trusted partners or subcontractors under confidentiality agreements to assist in delivering services (e.g., CRM integration, call center operations)
To comply with legal requirements or respond to lawful requests by public authorities
In the event of a business transfer, merger, or acquisition

4. Data Security

We implement advanced security measures to protect your data, including:

Secure servers and encrypted communications
Role-based access control and password protection
Regular audits and quality assurance procedures

Despite our best efforts, no digital platform can guarantee complete security. Users are encouraged to take standard precautions when sharing sensitive information online.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Analyze website traffic and user behavior
Personalize your experience
Remember preferences and session data

Users can control cookie preferences through their browser settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with applicable legal obligations. Call recordings, lead data, and chat/email interactions are stored for operational or quality assurance needs and are periodically reviewed for secure deletion.

7. Your Rights

Depending on your location and applicable data protection laws (e.g., GDPR, CCPA), you may have the following rights:

The right to access, update, or delete your personal information
The right to withdraw consent for processing
The right to object to data usage for marketing
The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@themtsglobal.com or call (833) 387-1847.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties and encourage users to review their privacy policies separately.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page for your review.

Need Help or Have Questions?

If you have any questions about this Privacy Policy or our data practices, please reach out to us at:

Email: info@themtsglobal.com
Phone: (833) 387-1847