At MTS Global (“we,” “our,” or “us”), accessible via our website, we are committed to protecting your privacy and ensuring transparency in how personal information is collected, used, and safeguarded. This Privacy Policy explains how we handle information when you visit our website or interact with our services.
We may collect the following types of information:
Name
Email address
Phone number
Company or business details
Information submitted through contact forms, lead forms, or consultations
Call details such as call duration and time
Call recordings (where applicable and permitted)
Communication preferences
IP address
Browser type and device information
Pages visited and interactions on our website
Cookies and similar tracking technologies
We use collected information to:
Provide inbound and outbound call center services
Respond to enquiries and consultation requests
Deliver lead generation and customer engagement services
Improve service quality, performance, and user experience
Manage advertising campaigns and measure effectiveness
Ensure compliance with legal and regulatory obligations
Our website may be used to generate enquiries, calls, or leads for our services or for partner campaigns. When applicable:
Leads may be contacted by our internal team or authorized service partners
Advertising campaigns may include Google Ads or Meta Ads
We do not sell personal data to unauthorized third parties
All advertising activities are conducted in accordance with applicable platform policies and regulations.
We use cookies and similar technologies to:
Analyze website traffic and performance
Understand user behavior
Improve marketing effectiveness
You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
Calls may be recorded or monitored for:
Quality assurance
Training purposes
Compliance and dispute resolution
Call recording is conducted in accordance with applicable laws and regulations. Where required, consent is obtained prior to recording.
We may share information only with:
Trusted service providers supporting our operations
Advertising and analytics platforms (e.g., Google, Meta)
Legal or regulatory authorities when required by law
We do not share personal information beyond what is necessary to operate our services.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
While we strive to use commercially acceptable means to protect information, no method of transmission over the internet is 100% secure.
We retain personal information only for as long as necessary to:
Fulfill service purposes
Meet legal, regulatory, or contractual obligations
Depending on your location, you may have the right to:
Request access to your personal data
Request correction or deletion of information
Withdraw consent where applicable
To exercise your rights, contact us using the details below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
For questions or concerns regarding this Privacy Policy or your data, contact us at:
Email: info@themtsglobal.com